Description
Illumia is hiring a Technical Account Manager to provide proactive, customer-success-focused technical support to paid support clients. The role analyzes support trends and customer usage patterns, develops preventative solutions, creates customer-specific guidance, collaborates with customers on process improvements, and helps demonstrate the value of premium support services. It is hybrid for local employees in Alpharetta, Georgia, or Scottsdale, Arizona, and requires 2–4 years of technical support experience, SQL and data analysis skills, enterprise software knowledge, and strong communication abilities.
