Description
NiCE is hiring a Technical Account Manager to serve as a trusted advisor for key clients, resolving complex technical issues and providing technical support and customer service. The role builds strategic client relationships, optimizes client use of NiCE products and services, trains clients, shares best practices, and recommends product improvements. Candidates need a bachelor's degree in a relevant field or equivalent experience, five years of technical or service experience, strong troubleshooting and communication skills, and knowledge of contact center software. The position follows a hybrid model with two office days and three remote days per week and reports to the Manager, Customer Success.
