Technical Account Manager at Orkes

Setup: Remote - Australia
Type: Full-time
Posted: Feb 23, 2026

Description

The Technical Account Manager (TAM) at Orkes provides high-quality technical support to customers, manages customer relationships post-sale, and ensures successful product implementation and usage. This role involves serving as a trusted advisor, troubleshooting technical issues, delivering training, monitoring account performance, advocating for customer feedback, overseeing technical project delivery, staying updated on industry trends, and continuously improving customer experience.

Required Skills

technical support
customer relationship management
account management
project management
problem-solving abilities
communication skills
interpersonal skills
analytical skills
cloud services
software
IT infrastructure
SDKs
custom workers
worker configuration
scalability
DR architecture
mult-cluster architecture

Additional Information

Required Previous Experiences: Demonstrated experience in a customer-facing role, preferably in technical account management, customer success, or technical support.
5+ years experience in enterprise level client-facing work
Preferred Qualifications: Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes.
Experience practicing in small to medium scale project management.
Strong organizational skills and self-starting mindset