Description
Sift is hiring a Technical Account Manager to serve as a persistent technical partner for strategic and premium customer accounts. The role focuses on technical diagnostics, workflow and labeling best practices, implementation continuity, model-release analysis, fraud-attack response, and translating technical findings into business value. The Technical Account Manager works closely with Customer Success Managers and coordinates Support, Customer Engineering, Trust & Safety Advisory, Managed Operations, and Product/Engineering. Candidates need at least five years of technical, customer-facing experience, fraud or payments experience, strong API and data-analysis skills, SQL or data-analysis ability, and familiarity with machine learning concepts.
