Description
As a Technical Account Manager (TAM) on the Automattic Special Projects team, you will ensure partners have an excellent experience with WordPress and Automattic products, from onboarding through the entire support and maintenance lifecycle. This involves collaborating with site owners, designers, and developers to fulfill requests, and providing product improvement feedback to Automattic’s teams. Key responsibilities include driving product adoption, resolving requests with precision, leading high-touch deployments, and acting as the voice of the customer for product teams. The role requires advanced WordPress admin expertise, a strong background in web technologies, excellent communication skills, and the ability to manage projects independently in ambiguous situations.
