Description
Interra Health is hiring a Technical Account Specialist to provide front-line support to customers, physicians, nurses, and end users for its DoseSpot software applications. The role handles phone, email, and portal support; gathers issue information; uses documentation and knowledge bases; resolves problems; escalates cases; and manages specific client accounts. It requires an associate’s degree in software or a technical field or equivalent experience with at least two years of software/IT support experience, along with Microsoft Office, case-management, communication, problem-solving, and multitasking skills. The position is fully remote within the United States, with periodic travel and two specified EST shifts, and includes medical, dental, vision, HSA/FSA, retirement, and paid leave benefits.
