Description
The Technical Advisor serves as a secondary escalation point for complex customer issues in M2M, IoT, cellular telecommunications, geolocation services, or data networking. The role provides remote hardware and software troubleshooting, product and process training, customer relationship management, incident and outage coordination, knowledge-base documentation, and collaboration with internal teams and technology partners. It requires at least five years of hands-on technical experience in the specified fields, direct customer-issue-resolution experience, and networking or wireless-technology experience; a bachelor’s degree in a related field is preferred.
