Description
The client is hiring a motivated Technical Analyst to join an in-house Service Desk team providing second-line technical support to a diverse client base. The role focuses on resolving hardware, software, infrastructure, and Microsoft 365-related incidents, maintaining accurate ticket logs, meeting SLAs, and improving service desk processes in a fast-paced customer-focused environment. Candidates need strong hands-on support experience with Windows Server, Active Directory, virtualization, networking, backup technologies, and Microsoft 365 administration, along with excellent communication and problem-solving skills.
