Description
Falkor is hiring a Technical Analyst – Cloud Infrastructure to support customers with onboarding, troubleshooting, incident response, service restoration, and the reliable operation of cloud-based services across Microsoft Azure and related platforms. The role partners with Customer Support, Cloud Architects, Solution Architects, Engineering, Product, and Delivery/Customer Success teams, manages SLAs and escalations, troubleshoots Kubernetes-based services, and maintains operational documentation and knowledge resources. It requires approximately 3+ years of relevant experience, knowledge of Microsoft Azure and Kubernetes, observability and scripting skills, and willingness to work rotational shifts including weekends.
