Description
The Technical Analyst II provides deskside and remote technical support to corporate and remote associates, troubleshooting hardware, software, mobile devices, and enterprise applications. The role includes deploying and imaging desktops and laptops through SCCM or Intune, supporting PC refreshes, configuring peripherals, restoring user data, decommissioning assets, documenting incidents, and participating in on-call support. Candidates need a bachelor’s degree or equivalent training and experience, at least two years of IT support experience, enterprise imaging and mobile-device support experience, Microsoft 365 knowledge, and foundational network knowledge.
