Description
The Technical Analyst II provides Tier 2 IT service delivery to Bulletproof clients, handling escalated end-user issues, troubleshooting network, server, virtual, email, backup, Active Directory, and other infrastructure problems, and supporting client IT personnel. The role includes incident and change management, documentation, training, service-desk oversight, and occasional on-call or urgent after-hours response. It requires a related technical degree or IT certificate/diploma, relevant experience or certification, and strong Microsoft 365/Azure, Windows, and customer-service skills; compensation is $75,000 per year.
