Description
The Technical and Activation Representative provides technical support to Wyyerd customers by troubleshooting connectivity and speed issues, achieving first-call resolution, scheduling on-site service calls, maintaining CRM records, provisioning network changes, monitoring escalations, and supporting overflow customer-service calls. The role also involves suggesting and upselling products and services, with requirements including strong communication, customer service, troubleshooting, home-network and device-connectivity skills, and at least two years of relevant help-desk or technical-support experience.
