Description
Global-e is hiring a Technical/Application Support Team Lead in Atlanta to manage Application Support Engineers, oversee production issue resolution, maintain support procedures and service targets, manage Zendesk and JIRA ticket queues, handle escalations, provide technical customer support, promote self-service, and report on team performance. The hybrid role requires in-office work three days per week and calls for at least three years of application support leadership or management experience, people management, ITIL-based incident and problem management, SLA/OLA delivery, root cause analysis, and strong customer service and communication skills.
