Description
The Zendesk Technical Architect will work with clients to support Zendesk implementation, customization, training, maintenance, and enhancements. The role covers workflow configuration, custom ticket fields and forms, automation, agent training, requirement capture, SOW and change-order preparation, and advisory services, while collaborating with developers, account executives, and solution consultants. Candidates need 12 years of Zendesk experience, strong project management and customer service skills, and knowledge of Zendesk APIs, Java/J2EE, integrations, and core Zendesk functionality.
