Description
The TAC Supervisor supports the APAC Technical Assistance Center by handling complex and escalated Capital Equipment service cases, managing service cases and work orders in GSMS, performing advanced troubleshooting and root cause analysis, coordinating with cross-functional teams, and mentoring TAC Analysts. The role requires a bachelor’s degree in a relevant technical field, 5–7 years of technical service or service operations experience, strong troubleshooting and documentation skills, bilingual English and Mandarin ability, and flexibility to work rotating weekday shifts.
