Description
easyJet holidays is hiring a full-time Technical Business Analyst for its Customer Platforms team. The role focuses on Salesforce and Amazon Connect customer service technology, translating business needs into technical requirements, facilitating workshops, creating user stories and process maps, partnering with development and DevOps teams, and supporting implementation, testing, training, and adoption. Candidates need at least three years of Technical Business Analyst experience, strong Salesforce experience ideally in a contact centre, and experience with requirements gathering, stakeholder management, agile delivery, and tools such as Jira, Confluence, and Miro. The role is based in Luton with hybrid working, requiring three days per week in the office.
