Technical Client Operations Manager at JustPark

Setup: Hybrid
Location: London, England
Type: Full-time
Posted: Jun 18, 2026

Description

JustPark, a leading provider of parking solutions, is seeking a Technical Client Operations Manager to oversee the operational delivery of their UK managed location portfolio. This role involves managing client relationships, improving processes and tooling, and driving cross-functional projects to achieve commercial and operational excellence. The successful candidate will act as a senior operational expert, focusing on client satisfaction, process optimization, and effective collaboration.

Required Skills

Client Operations
Process Improvement
Technical Account Management
Operational Performance
SLA Performance
Standard Operating Procedures
Automation
Scalability
Data Literacy
Written and Verbal Communication
Delegator

Additional Information

Required Previous Experiences: 5+ years' experience in a client operations, client success, or technical account management role
Proven track record of owning and delivering operational or process improvement projects independently, end to end.
Preferred Qualifications: Technically confident – able to understand, explain, and troubleshoot a SaaS platform without relying on others for basic product questions; comfortable learning new systems quickly.
Strong data literacy – makes decisions based on data, builds and interprets operational reporting, and uses insight to drive recommendations.
Excellent written and verbal communicator, able to engage credibly with senior clients, partners, and internal leadership.
Demonstrated ability to design and document operational processes, with a focus on automation and scalability.
Confident delegator with experience providing constructive feedback and supporting the development of junior colleagues.
Self-driven, intellectually curious, and comfortable with ambiguity – able to identify what needs to be done and act without close direction.
Experience with Google Workspace, Microsoft Office required, Operational, CSP and CRM tooling highly desirable.
Think like a driver – whilst not essential, being a driver is advantageous, bringing a first-hand understanding of the driver experience informs better operational decision-making.

About JustPark

JustPark

parkingLondon, London, GB51-200

JustPark helps drivers find, book and pay for parking for events, in private garages or on-street, online or via its app. The company reports over $1Bn in annual transaction value, 40M+ cars parked annually, 450+ locations and 70+ integrations.

Open roles: 29
New in 30 days: 2
Founded: 2006

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