Description
The Technical Content Specialist creates, maintains, and optimises customer-facing SaaS documentation, knowledge-base articles, release communications, training materials, and digital adoption experiences. The role also administers a Digital Adoption Platform, designs in-app guidance, and develops structured content for knowledge bases and AI-powered support. It requires at least five years of relevant technical writing, editing, content development, customer education, knowledge management, or related experience in a SaaS or technology environment, along with strong writing, editing, content governance, and Digital Adoption Platform skills.
