Description
The role supervises IT support technicians, coordinates their work through ITSM workflows and the Knowledge Base, distributes and prioritizes service requests, monitors SLAs, investigates root causes, and trains staff in ITIL and related tools. It requires an undergraduate degree, ITIL Foundation certification or training, and experience as a technical coordinator or in IT support leadership. Benefits include health and dental plans, food or meal allowance, life insurance, transportation allowance, pharmacy and university partnerships, Totalpass, internal education, and other employee benefits.
