Description
Telenet Group is hiring a Technical Customer Care Expert in Mechelen to handle complex customer support calls involving internet, television, and mobile connectivity. The role resolves technical issues, advises customers on suitable products and plans, identifies recurring internal issues, and proposes structural improvements. It requires logical and analytical thinking, technical insight, empathy, communication, independent work, teamwork, KPI awareness, and a willingness to learn and adopt new technologies. The position is office-based initially, with home working available after six months, Monday through Friday, and offers a permanent contract plus benefits.
