Description
Doppel is hiring a Technical Customer Engineer to serve as an escalation point and hands-on technical resource across its post-sales organization. The role owns advanced SaaS troubleshooting, root-cause analysis, integrations, reporting, configuration, and complex customer issues; partners with Customer Success Managers; delivers technical services; and creates reusable documentation and automation to improve support scale. Candidates need at least five years of experience in technical support, support engineering, customer engineering, solutions engineering, solutions architecture, technical account management, or a related post-sales role, along with strong troubleshooting, enterprise customer communication, and API/integration experience. The position offers a remote-first culture, equity, flexible PTO, and comprehensive health benefits, with a salary range of $120,000 to $140,000 USD.
