Description
The role owns a portfolio of customer sites end-to-end, serving as the primary technical partner for deployments and building trust with customer operations, engineering, and maintenance teams. Responsibilities include diagnosing and resolving software, hardware, mechanical, process, and root-cause issues; tracking fleet health and performance; translating field insights into product and engineering improvements; and supporting account expansion. The role requires 2–5+ years of technical customer-facing experience, hands-on knowledge of robotics or related industrial systems, strong communication skills, and willingness to work on-site at customer facilities.
