Description
monday.com is hiring a Technical Customer Experience Manager to serve as the primary contact for complex product and technical customer questions across chat, email, and Zoom. The role diagnoses root causes, resolves technical investigations and product configuration issues, identifies larger customer needs, educates customers, and collaborates with Tech Touch teams to deliver coherent solutions. The position requires strong customer service, technical product knowledge, communication, adaptability, and prior professional experience; premium or white-glove support experience is strongly preferred, while customer success experience is a plus.
