Technical Customer Experience Specialist at Tin Can

Department: Customer Experience

Compensation

$75,000 – $85,000/yr

Setup: On-site
Location: Seattle, Washington
Type: Full-time
Level: not_specified
Posted: May 27, 2026

Description

Tin Can is hiring a Technical Customer Experience Specialist to provide end-to-end technical support for customers during hardware setup, account activation, and connection. The role handles escalated inquiries across email, SMS, social DMs, and phone; troubleshoots device and account issues; maintains SLAs; identifies support trends; and improves knowledge bases and automation. It is a full-time hybrid position with Friday-Sunday remote work and Monday-Tuesday office work from Belltown, Seattle.

Required Skills

Technical troubleshooting
VoIP connectivity
Account setup
Written communication
Knowledge base
Automation

Additional Information

Required Previous Experiences: Previous experience supporting consumer hardware or consumer technology products
Familiarity with troubleshooting networking or device-activation workflows
Experience delivering exceptional customer support via email, chat, or phone
Preferred Qualifications: Excellent verbal and written communication skills
Technical curiosity and ability to learn new platforms quickly
Comfort acknowledging uncertainty and proactively seeking answers

About Tin Can

Tin Can

Wi-Fi enabled landline

The super-magical Wi-Fi landline for kids. No screens, no texting, no strangers — just real conversation with Grandma, besties, and contacts you approve. Plug in, twirl that cord, and time-travel to pure voice fun.

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