Description
KPN is hiring a Technical Customer Service Assistant in Groningen to help customers troubleshoot technical issues, install modems, and resolve connectivity or product-related problems. The role involves listening carefully, asking diagnostic questions, providing step-by-step solutions, escalating cases when necessary while retaining ownership, and accurately documenting interactions. Candidates need MBO level 4 working and thinking ability, strong analytical and communication skills, customer focus, technical curiosity, and flexible availability of at least 24 hours per week, including evenings and weekends. The position offers €14.49–€16.55 gross per hour, training support, work-from-home options after a three-month training period, equipment for a home workstation, travel compensation, and potential direct employment by KPN after one year.
