Description
The Technical Customer Service Representative supports FOX customers with service and warranty requests, resolves issues through phone, email, mail, and social media, evaluates products, provides service estimates, creates sales orders and return authorizations, and coordinates with service technicians and engineering. The role requires strong mountain-bike suspension and component knowledge, customer-service and technical troubleshooting skills, computer proficiency, and the ability to work in a service-center workshop and support outdoor events. A high school diploma or equivalent and at least two years of relevant experience are required.
