Description
Medallion Labs is hiring a Technical Customer Service Representative to manage customer inquiries, complaints, escalations, testing quotes, portal and order troubleshooting, rerun requests, preliminary and final reports, and customer records. The role supports large and specialty accounts, collaborates with sales and laboratory teams, and requires customer-facing experience, a bachelor's degree, Microsoft Office proficiency, and LIMS exposure. The schedule is Monday through Friday with 37.5 hours per week, and a hybrid arrangement is available after training.
