Description
The Customer Service Representative provides first-level support to end customers through phone, email, chat, WhatsApp, and social media; handles configuration, technical and commercial questions, plan information, customer retention, and inbound and outbound call-center services. The role also sells mobile phone plans and uses systems to record interactions. It requires at least 18 years of age, high school completion, verbal fluency, persuasion and negotiation skills, basic computer and typing skills, and customer-service experience is advantageous. The position is 100% on-site in São Paulo, follows a 6x1 schedule, and offers medical coverage, a food allowance, life insurance, a corporate SIM card, a birthday voucher, transportation allowance, and gym partnerships.
