Description
QTS is hiring an Operations Support Center Network Analyst, also described as a Technical Customer Service Representative, to manage phone queues, monitor alarms, create and track incident-management tickets, and troubleshoot network and system issues. The role provides tier-1 technical support, escalates unresolved requests, and requires shift work across three rotating schedules. Candidates need at least one year of customer-focused IT experience, relevant certifications, an associate’s degree or equivalent experience, ServiceNow familiarity, Microsoft Office proficiency, and foundational networking knowledge; US citizenship is required. Benefits include medical, dental, vision, retirement, paid time off, and other company benefits.
