Description
Microsoft is hiring a Customer Success Account Manager to serve as the primary delivery lead for strategic enterprise customers using Microsoft Digital Cloud platforms. The role manages customer relationships, aligns customer objectives with Microsoft portfolio work, leads customer success and program delivery, tracks product adoption and usage, and supports retention and churn initiatives. It requires a bachelor’s degree and at least 9 years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management, along with cloud and stakeholder-management expertise. The position follows Microsoft’s flexible work approach and recommends at least two days per week in the office or at the customer site.
