Description
The Customer Success Manager will develop repeatable technology-adoption strategies for AvePoint customers, manage long-term technical account relationships, create customer success plans, support renewals and cross/upsell, deliver product training, and provide technical consultancy. The role requires fluency in Italian and English, several years of technical consulting or technical account management experience, strong customer retention and adoption experience, and advanced stakeholder communication and requirements-analysis skills. Microsoft SharePoint, M365, Azure, and cloud technologies are listed as plus qualifications.
