Description
Cloudinary is hiring a Technical Customer Success Manager to serve as the primary technical point of contact for a portfolio of enterprise customers using its Image, Video, and Digital Asset Management platform. The role manages customer adoption, health, renewals, expansion opportunities, issue escalation, feedback, and account information while collaborating with Sales, Support, Professional Services, Product, and Engineering. It requires at least two days per week in the San Jose office, with up to 20% travel, and seeks 7+ years of SaaS Customer Success experience, technical aptitude, enterprise relationship experience, and renewal negotiation experience.
