Description
PostHog is hiring a Customer Success Manager to own the technical, commercial, and relationship needs of approximately 25–40 paying customers in the $20,000–$100,000+ annual recurring revenue range. The role focuses on customer retention, troubleshooting technical issues, advising on PostHog configuration, managing escalations, responding to support requests, and monitoring usage and revenue health. It requires technical comfort with code, knowledge of product teams and analytics workflows, strong customer focus, and the ability to work at scale. The position includes a base salary plus a bonus tied to customer retention targets.
