Description
NiCE is seeking a Technical Customer Success Specialist to join their team. The specialist will provide deep technical expertise to Customer Success Managers (CSMs) across various enterprise customers, acting as a technical backbone for daily account engagement. Responsibilities include advising on best practices, assisting with designing, operating, and optimizing conversational AI solutions using the Cognigy platform, and collaborating with internal teams to improve processes and documentation. The ideal candidate will have strong conversational AI and contact center operation knowledge, along with excellent communication and organizational skills.
