Description
Advancis is hiring a Technical Customer Support Agent to serve as the technical contact for customers and partners regarding its WinGuard platform. The role analyzes complex requirements, troubleshoots system, network, and integration issues, handles and prioritizes support tickets, documents solutions, and collaborates with international partners and internal teams. Candidates should have IT training or comparable experience, strong knowledge of Microsoft systems, networking, and databases, and experience with technical support and remote tools. The position is primarily on-site in Langen, Hesse, with mobile working by agreement and one day of home office per week.
