Description
Advancis is hiring a Technical Customer Support Agent to serve as the technical contact for customers and partners regarding the WinGuard platform. The role analyzes complex requirements, troubleshoots system, network, and integration issues remotely, processes support tickets, documents solutions, and collaborates with international partners and internal teams. Candidates need IT education or comparable experience, knowledge of Microsoft systems, networking, and databases, initial technical support experience, strong German and English skills, and willingness to work primarily on-site in Langen.
