Summary from listing
Narmi is hiring a Technical Customer Support Associate to provide front-line support to customers of community financial institutions, troubleshoot technical inquiries, explain Narmi products, and guide users through self-service tools. The role collaborates with Delivery, Customer Support, Engineering, and Product teams, advocates for support and product improvements, and requires 2–3+ years of technical customer support experience, strong communication and problem-solving skills, Pacific Time Zone coverage, and a bachelor's degree. Preferred qualifications include SaaS, financial services, or digital banking experience and familiarity with payload logs and error handling.
