Respond.io is seeking a Technical Customer Support Specialist to join their LATAM team. This role involves providing high-quality support to customers, resolving technical issues, and ensuring customer satisfaction. The specialist will communicate effectively with customers, resolve inquiries promptly, monitor common concerns, and collaborate with internal teams to find solutions. They will also empower customers to self-serve and support them via various channels.
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AI-powered customer conversation platformKuala Lumpur, Federal Territory of Kuala Lumpur, MY
Respond.io is an AI-powered customer communication platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. Trusted by 10,000+ B2C brands, it unifies WhatsApp, TikTok, Instagram and Facebook in a single AI-powered team inbox for chats, calls and campaigns.