Description
Hercules is hiring a Technical Support Engineer to resolve issues for non-technical customers using its AI agent, improve the underlying platform, maintain knowledge bases, build support automations, and handle platform incidents. The role requires strong TypeScript and React skills, production debugging, systems thinking, customer-facing experience, and the ability to close 50+ tickets daily. It is intended for candidates in Asia, Australia, or the Pacific or willing to work standard Sydney hours, with a preference for in-office work in San Francisco and remote work limited to US time zones and regular office travel. Compensation is $60,000–$120,000 plus equity.
