Description
DISH is hiring a Technical Customer Support Expert to provide advanced technical support for cloud-based hospitality solutions, including POS systems, payment terminals, printers, networks, and connected devices. The role involves troubleshooting, incident ownership, root-cause analysis, collaboration with partners and internal stakeholders, and improving documentation and training materials. It requires second-level technical support experience, knowledge of computer systems and networking, hands-on experience with Windows, Linux, and macOS, and fluency in English and German. The position operates in rotating shifts covering business hours, evenings, and weekends, and offers an approximate annual gross salary of 50,000–55,000.
