Description
Vast.ai is hiring a full-time, remote L1 Customer and Technical Support Specialist anywhere in Mexico. The role handles high-volume chat and email tickets, troubleshoots GPU rental, Docker, Linux, and account issues, communicates with customers and hosts, documents escalations, and maintains support knowledge. It requires prior customer or technical support experience, strong written English, and technical troubleshooting fundamentals; Linux, networking, Docker, GPU workloads, AI/ML frameworks, cloud infrastructure, and Vast.ai platform experience are preferred. Benefits include a competitive salary, full salary during probation, a yearly performance bonus, health insurance, and work-expense reimbursement.
