Description
The employer is hiring immediately in Frankfurt for a Technical Customer Support Manager to lead and develop a technical B2B customer support team. The role covers disciplinary and professional leadership, service-process optimization, KPI analysis, incident and escalation management, cross-functional coordination, change-project support, and personnel development. Candidates should have experience managing support or service-desk units, technical knowledge of IT infrastructure, networks, or cloud services, and German and English proficiency. The position offers flexible working hours, home-office options, vacation, pension, and additional benefits.
