Description
GenLogs is hiring a Technical Customer Support Representative to provide technical support to users of its truck-intelligence platform. The role involves answering technical questions, troubleshooting workflows and product issues, managing customer and user database access, documenting tickets, collaborating with Engineering and Integrations, and assisting with onboarding and training. The position requires at least three years of IT or technical user support experience, strong communication skills, knowledge of APIs, webhooks, and relational databases, and SQL experience.
