Description
Vagaro is hiring an onsite Technical Support Agent in Pleasanton, California to troubleshoot SaaS applications, web platforms, hardware add-ons, browsers, and billing issues; document customer cases; recommend products and features; escalate issues; and meet support KPIs. The role requires at least two years of front-line, high-volume support experience, SaaS support experience, strong communication and typing skills, and flexibility for holiday and weekend shifts. Compensation is $24.00–$30.00 per hour plus up to 12% quarterly bonuses, with healthcare, dental, vision, vacation, retirement, and other benefits.
