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Technical Customer Support Specialist at Coconut

Compensation

$2,150/mo

Setup
Remote
Type
Full-time
Posted

Description

Coconut is seeking a Technical Customer Support Specialist to join their team. The specialist will respond to customer issues via various channels, triage and resolve Tier 1/2 issues, reproduce problems, and escalate complex ones to engineering. They will manage the support queue in Zendesk, keep customers informed, identify recurring issues for improvement, and contribute to documentation.

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