Description
Dashlane is seeking a Technical Customer Support Specialist to join their Customer Support Team. The role involves handling a variety of technical queries from customers through various channels, including email, chat, phone, and social media. Responsibilities include responding to B2C and B2B customers' questions regarding the Dashlane app, troubleshooting issues, improving ticket categorization guidelines, achieving productivity and quality KPIs, and contributing to product development by sharing feedback. This position requires strong technical communication skills in English and prior experience in technical customer support, particularly in a SaaS or tech company setting.
