Description
ElevenLabs is hiring a Technical Customer Support Specialist on a contract, remote basis to provide end-to-end enterprise and B2B support for its API and ElevenAgents platform. The role involves diagnosing complex technical issues, communicating in English, deepening expertise in AI agents and telephony integrations, identifying product gaps, maintaining documentation, and serving as a technical partner to enterprise customers. Candidates should have 2–3 years of technical customer support experience, familiarity with LLMs, AI agents, or telephony systems, API and code-troubleshooting knowledge, and experience working autonomously in a fast-moving international remote team.
