Description
Hercules is hiring a Technical Customer Support Specialist to lead its support team and resolve tier 1, tier 2, and tier 3 customer tickets. The role involves building and maintaining AI automations, knowledge bases, and customer-feedback summarization tools, while working with engineers on complex issues. Candidates should have prior support experience, extensive Stripe experience, excellent communication, and the ability to handle approximately 100–150 tickets per day with AI assistance. The role is primarily in-office in San Francisco, with remote work possible for exceptional candidates in United States time zones who can travel regularly. Compensation is $100,000–$250,000 plus equity.
