Description
PLEXLOG is hiring a Technical Customer Support Specialist in Osnabrück to serve as the first point of contact for customers and partners using its energy-management and renewable-energy hardware and software. The role handles technical requests by phone and support channels, documents issues, prioritizes work, supports customers during installation and use, analyzes common issue patterns, checks network and system-communication topics, escalates complex cases, and improves support processes. A technical education or comparable practical experience, basic IT knowledge, clear communication, and a solution-oriented approach are required; networking knowledge is advantageous. The position offers full-time or part-time work starting at 30 hours, with the option to work partly from home.
