Description
Harvey is hiring a Technical CX Specialist to serve as frontline support for enterprise customers, resolving technical and product-related issues involving AI output quality, app access, APIs, authentication, and error logs. The role manages competing priorities, collaborates with cross-functional teams, documents customer interactions, and contributes to support processes. It requires at least three years of technical support experience with AI-driven products, strong communication and problem-solving skills, API knowledge, and proficiency with customer support tools and CRM systems. The position offers a hybrid arrangement with three days in the office and two days working from home.
